My goal is to start all appointments on time, and for that reason we request the following.
Please arrive 10 minutes prior to your appointment so that we may begin your session promptly at your scheduled time.
Late Arrivals - Clients who arrive more than 15 minutes AFTER the start time of their appointment may have their appointment shortened or rescheduled. The full treatment price will be charged.
Cancellations - Clients who cancel less than 24 hours will be charged 50% of the treatment price.
No Shows - Will be charged 100% of the full treatment price.
We request your cell phones be placed on silent or vibrate as not to disturb your appointment as well as other clients in the spa.
Speak in a soft tone....use your "spa voice".
Young children should be instructed on appropriate behaviour prior to coming to the spa.
Only professional therapeutic services are offered. Any sexual overtures or inappropriate behavior will not be tolerated, in the event of such an OCCURRENCE the client will be asked to leave the premises immediately.
~Tipping and Gratuity~
Our professionals love what they do and we hope that you will tip based how well they made you feel, instead of a percentage of the price you paid for your services.